Terms and Conditions
COVID-19 UPDATE: THE WELL BEING OF OUR RESIDENTS IS OUR TOP CONCERN. DUE TO THE SPREAD OF THE CORONA VIRUS, YOU WILL BE REQUIRED TO COMPLETE A HEALTH QUESTIONNAIRE WHEN ARRIVING AT THE RESORT.
WE ARE A HANDICAP ACCESSIBLE RESORT
The Mountain Falls Luxury Motorcoach Resort is a motorcoach-only resort, welcoming Class A (flat-front, non-truck/semi style) coaches only with a minimum length of 26 feet.
Note: All incoming rental or guest coaches greater than 10 years old shall be inspected for suitability to occupy sites by the Resort Welcome Attendant escorting the coach to its site. Coaches deemed unsuitable for this resort or that are likely to cause damage to a site shall be denied site accommodations.
Sites are reserved but NOT GUARANTEED. The Mountain Falls Resort, including all of its common areas and independent lots, is fully owned by its Members. Each lot is individually-owned and subject to sale and/or being removed from the rental pool. In the unlikely event the lot you select becomes unavailable for any reason, you will be notified as soon as possible to discuss a suitable replacement to relocate you (before or during your stay). Management reserves the right to relocate guests at its sole discretion as needed.
All rates include our access-controlled community, full hookups, cable TV, Wi-Fi, 2 community pools/spas, tennis court, pickleball courts, golf course, clubhouse, fitness center, yoga/exercise room, meeting room, bocce ball court, trailer storage (additional fees apply), and (near future) dog park. Some amenities may be weather-dependent and may not be available year-round (contact us with any questions). We are a handicap accessible resort. The clubhouse is not a staffed facility and is used for POA events; there is no restaurant on site, though there are many nearby. All sites are privately owned; rental guests may be asked to refrain from using certain site-specific amenities such as fireplaces, grills, kitchens, entertainment cabinetry, etc. Please review rental lot description on-line to determine any specific amenity exclusions for the lot you select. Ridge Sites do NOT include use of Coach Cottage, if present on lot.
All guests must be escorted to their lots by a Resort representative. For safety, insurance compliance, and general convenience of our residents, we do not park guests after-hours. Guests arriving after check-in are invited to wait in our receiving area until the office opens at 8:30am and a representative can escort you.
Peak Season (March 16 through November 15) 8:30 AM to 7:00 PM
Off Peak Season (November 16 through March 15) 8:30 AM to 5:00 PM **Update: Due to COVID-19, we are using Off-Peak hours until further notice.
Please be sure to communicate with the Resort staff in advance so we can coordinate your arrival plans and details.
For reservations made online after 4PM for arrival on the same day, the office may not acknowledge the reservation the same day.
Please note: Audio and/or video surveillance is in use throughout the resort.
Deposit:A deposit of 50% is required at time of booking, and the balance is due upon arrival. If booking is 30 days or less before your arrival, the entire reservation amount is due at time of booking. We encourage you to pay in full prior to your arrival using our on-line payment process to speed up your check-in process.
Cancellation Policy:Please let us know as soon as possible if you need to cancel your reservation.
- If a reservation is canceled at least 31 days prior to your scheduled arrival, the initial 50% deposit will be refunded, or total refund if payment was made in full.
- A cancellation notification of less than 30 days will result in a forfeit of your 50% deposit.
- A cancellation which occurs within 10 days of your arrival will result in a forfeit of your total rental fee.
- No refunds given for early departure.