Terms and Conditions


WE ARE A HANDICAP ACCESSIBLE RESORT



Vehicle Restrictions:

The Mountain Falls Luxury Motorcoach Resort is a motorcoach-only resort, welcoming Class A (flat-front, non-truck/semi style) coaches only with a minimum length of 26 feet.
Note:  All incoming rental or guest coaches greater than 10 years old shall be inspected for suitability to occupy sites by the Resort Welcome Attendant escorting the coach to its site. Coaches deemed unsuitable for this resort or that are likely to cause damage to a site shall be denied site accommodations.  

Lot Changes:

Sites are reserved but NOT GUARANTEED. The Mountain Falls Resort, including all of its common areas and independent lots, is fully owned by its Members. Each lot is individually-owned and subject to sale and/or being removed from the rental pool. In the unlikely event the lot you select becomes unavailable for any reason, you will be notified as soon as possible to discuss a suitable replacement to relocate you (before or during your stay). Management reserves the right to relocate guests at its sole discretion as needed.

Prices:

All rates include our access-controlled community, full hookups, cable TV, Wi-Fi, 2 community pools/spas, tennis court, pickleball courts, golf course, clubhouse, fitness center, yoga/exercise room, meeting room, bocce ball court, trailer storage (additional fees apply), and (near future) dog park. Some amenities may be weather-dependent and may not be available year-round (contact us with any questions). We are a handicap accessible resort. The clubhouse is not a staffed facility and is used for POA events; there is no restaurant on site, though there are many nearby. All sites are privately owned; rental guests may be asked to refrain from using certain site-specific amenities such as fireplaces, grills, kitchens, entertainment cabinetry, etc. Please review rental lot description on-line to determine any specific amenity exclusions for the lot you select. Ridge Sites do NOT include use of Coach Cottage, if present on lot.
 

All guests must be escorted to their lots by a Resort representative.  For safety, insurance compliance, and general  convenience of our residents, we do not park guests after-hours. Guests arriving after check-in are invited to wait in our receiving area until the office opens at 8:30am and a representative can escort you.

OFFICE HOURS                                                    
Peak Season       (March 16 through November 15)      8:30 AM to 7:00 PM
Off Peak Season (November 16 through March 15)      8:30 AM to 5:00 PM
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Please be sure to communicate with the Resort staff in advance so we can coordinate your arrival plans and details.
For reservations made online after 4PM for arrival on the same day, the office may not acknowledge the reservation the same day.
Please note: Audio and/or video surveillance is in use throughout the resort.

Deposit:

A deposit of 50% is required at time of booking, and the balance is due upon arrival. If booking is 30 days or less before your arrival, the entire reservation amount is due at time of booking. We encourage you to pay in full prior to your arrival using our on-line payment process to speed up your check-in process.

Cancellation Policy:

Please let us know as soon as possible if you need to cancel your reservation.
  • If a reservation is canceled at least 31 days prior to your scheduled arrival, the initial 50% deposit will be refunded, or total refund if payment was made in full.
  • A cancellation notification of less than 30 days will result in a forfeit of your 50% deposit.
  • A cancellation which occurs within 10 days of your arrival will result in a forfeit of your total rental fee.
  • No refunds given for early departure.

Trailer Parking:

No trailers/dollies of any type may be kept on your rental site.  When you arrive at the Resort you will be instructed to drop your trailer in the designated trailer staging area located at the Clubhouse Parking Lot. Contact the office for exact prices (2020 pricing: $20/night, plus $20 in/out fee.)  You will be provided a tag at check in. We request that you provide the office with a 48 hour notice (or upon check in for shorter stays) to schedule delivery of your trailer to the staging area for hook up to your coach. Weekend departures will be staged Friday afternoon.

Pets:

All pets must be registered and proof of current pet vaccination records may be required.  You are allowed a maximum of two well-behaved and quiet pets per lot. Please note, other than certified service animals, pets are not allowed in the clubhouse or pool areas. Pets must be kept on a leash at all times except in the dog park.  Pet owners are responsible for promptly picking up after their pets.

Golf Carts:

Golf carts are available to rent on a first come/first serve basis; please contact the Resort staff for assistance securing one for your stay.

Driving Conditions:

Please note that the Mountain Falls Resort is located in the Blue Ridge Mountains. While fully DOT compliant, the roads leading to the resort may be narrower, contain more curves, and fewer street lights than you are accustomed to. The weather patterns in the mountains can vary often producing fog and rain. The recent road improvements to Highway 64 leading to our resort from the East has greatly improved access to the resort and is the preferred route. Our owners and guests who have enjoyed the resort for years know the secret is to keep it slow and steady on the short section of the two-lane Highway leading up to the resort. Even If you are not accustom to the driving in the mountains,  it will all be worth your while once you arrive!